Some people won't charge anything, if much at all....... and unless you have a Ktech guy standing there looking at the tire, temperature, track conditions and riding style, their on-phone advice won't be as accurate as someone standing over the bike.
If someone can afford to pay for a shock like that, a few $20 bills shouldn't be out of the question for a proper analysis and set up.
Maybe their base "here's what we have on file" on the phone set up will work, but not on the first ride.
are we seriously having a debate on why or why not the guy shouldn't call Ktech?? Good GOD man. LOL
no offense but you haven't been racing long enough to to understand that much of what you just said is SOMETIMES not true. You think that a suspension tuner just waives his magic wand over a bike and instantly knows what the issue is?? HA !
We WISH it was that easy.
If every time a tire tore like that, there could be
multiple variables at play. One variable is a NEW SHOCK. Hmmm.. could be something with the shock but what do i know!
the guys at Ktech have been racing in England for YEARS, they have lots of racers on their stuff here in the states too.. THEY engineer the shock, and COULD be able to direct the riders to proper setup for the shock. I have been there-done that my friend. I am not saying DON'T talk to a suspension guy and develop a relationship with them for future help, but talking with the shock builder is the place to START ! He may simply have had it sent with the wrong setting of some sort, they will tell him "hey, here is the standard setting, put the eye to eye length here, comp/reb here, sag=this"..
Some suspension guys will GLADLY take your $20 bills you waive about.. then twist some stuff and send you on your way. It feels different, so you think "WOW, THIS IS SO MUCH BETTER" when in fact there was little change at all, or a dramatic change that doesn't help but you think it did because you spent money. You can QUICKLY begin chasing your tail with suspension, spend hundreds of dollars, and be no better off. Start with the simple stuff, like a call to the guys that built the shock to ensure you got what you paid for, and any setup tips they have..