i ordered any exhaust from them 3 weeks ago any they havent got back to me with a status or tracking info, i was charged so i know i paid for the exhaust. i got i direct from their website. anyone else take this long to get an exhaust from them. in about a 4 hour drive from them so i dont think it should take long to get here from them. ive called them everyday for 2weeks and left messages, no response. i emailed, no response. what gives?
:thumbdown for customer service.
I placed an order for a y pipe about a year ago. After15 days i didn't get a confirmation email or a tracking number or anything. When i finally get ahold of them, i requested a refund, they gave me the money back and that was it. Never received an apology for the poor customer service
I spoke to Mitch. He had a family emergency and all orders were supposed to get notified of this. I was wondering where mine was too. He sent me a personal email apologizing for the lack of communication then my exhaust showed up 2 days later.
Yeah its all hand made in house stuff. It took awhile to get mine (both of em since i rashed one). Just give him some time. Its a nicely made and a great sounding pipe.
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