[04YamahaR6IL]

Okay so I need to rant a bit....
I bought a Vortex upper triple clamp from Sum of All Parts a month ago on Ebay. I received it within 3 days. I open the box and here is a Vortex large case cover instead. I call them the next day and tell them the problem.... So they Email me a shipping label and I shipped it back. I couldn't pass up the price of $82 with shipping. SO I waited about a week and never received it.
I have been calling them numerous times the past 2 weeks and they keep telling me that Vortex has drop shipped it from their warehouse and they would contact Vortex to see what was up. I call back a few days later and still no answer to whats going on.
I got tired of trying to deal with them so I called Vortex direct and gave them my name and they have no record of it and needed a PO number. They also said they no longer make the triple clamps and that they discontinued them a long time ago so I asked why they were still listed on the website then? They said because they made TONS of them and have alot leftover they are still selling.
I tried calling Sum of All Parts back, but have been getting nothing but a recording the past few days that says "Sorry, but we are moving our warehouse from Austin, Texas to Redwood City California and this is only a temporary message...."
I'm just really pissed off because my bike has been sitting for 10 months and this was the last part I needed to get it back on the road and I've been doing nothing but waiting.......
I could have just filed a claim with PayPal and got my money back and got an OEM one, but for the same price I can get the Vortex one. Guess I'll wait some more....

END Rant

 

[cp04]

That sucks man. I've dealt with them a couple of times and never really had any problems. It could be because they're moving, but who knows.

 

[akkordn2u]

Maybe it is because theyre moving, because ive always had really good service from them.I think they may be having issues with their warehouse as well because i ordered a smoke PUIG DB for the 10R last week and got an email the next day saying the warehouse was out of stock but had every other color. i just cancelled my order and went to 58cycle.

 

[Chango]

I've never had any trouble with Sum of all Parts. I can only guess that it's because they are moving. You know how hard it is to move from one apartment to another? Now try to imagine doing that with a 10,000+ square foot warehouse...

 

[04YamahaR6IL]

Welll I finally received it today. It came straight from Vortex and on the packing list it said it was shipped on the 24th. So obviously there was a communication problem somewhere between Vortex and Sum of All Parts....
I'm happy as can be now. Hope to have the 6 on the road this weekend!!!!

Thanks

 

[redwood650]

I just got a job with Sum of all parts and I can say that they have been crazy busy with the whole move. I work at the customer service center so if you ever have a problem again, PM me and I will personally take care of it. They havnt had anyone to respond to voicemails, emails, online orders etc... I hope you dont let that be the last time you do business with us. PM me if you have any questions.